Overview
Citibot is a pioneering civic technology company that transforms how local governments engage with their communities through AI-powered communication solutions. Founded with a mission to make government more accessible and responsive, Citibot has developed an innovative platform that bridges the gap between citizens and their local governments, enabling seamless, efficient, and 24/7 interaction.
Our cutting-edge generative AI technology powers intelligent communication tools that help municipalities of all sizes deliver exceptional citizen service while optimizing staff resources. Trusted by governments across the United States, Citibot's solutions have been recognized for excellence in civic innovation and digital government transformation. We specialize in creating tailored engagement experiences that align with each community's unique needs and enhance public service delivery.
Citibot stands at the intersection of civic engagement and artificial intelligence, delivering a platform that not only addresses today's communication challenges but anticipates tomorrow's needs for smarter, more connected communities.
Services
We provide a comprehensive suite of AI-powered communication tools specifically designed for local governments:
Intelligent Chat Solutions: Our flagship offering includes web chat and text messaging platforms that leverage advanced generative AI to provide instant, accurate responses to citizen inquiries, handle service requests, and deliver critical information—all while integrating seamlessly with existing government systems.
Multi-Channel Communication: Citibot enables governments to engage citizens through their preferred channels, including web chat, SMS text messaging, social media integration, and interactive alerts. This omnichannel approach ensures maximum accessibility and engagement across diverse community demographics.
Custom AI Implementation: We collaborate closely with each government partner to customize our AI solutions to their specific needs, training our systems on local information, ordinances, service offerings, and community-specific details to deliver highly relevant and accurate interactions.
Analytics and Insights Dashboard: Our platform provides governments with powerful analytics tools that transform citizen interactions into actionable insights, helping identify community needs, optimize resource allocation, and improve service delivery over time.
Seamless Integration Capabilities: Citibot's solutions integrate with popular government management systems, 311 platforms, and CRMs, ensuring a unified workflow that enhances operational efficiency without disrupting existing processes.
Through these services, we empower local governments to create more responsive, efficient, and accessible communities—transforming the citizen experience while optimizing government operations through the power of artificial intelligence.