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Slack

Enable agents to chat with your team directly in Slack - streamlining team communication and decision-making without switching contexts.

Overview

Integrate Slack with ScoutOS to deploy agents directly into your team's communication channels. Agents can send messages, respond to questions, and participate in conversations where your team already works, eliminating the need for context switching.

Prerequisites

  • A Slack workspace with admin permissions
  • Scout app installed in your Slack workspace
  • Appropriate channel permissions for agent access

How to use this integration

  1. Create a new Scout workflow in your dashboard
  2. Click Add Block and select the Slack integration block
  3. Connect your Slack workspace credentials if not already connected
  4. Configure which channels the agent can access
  5. Set up message triggers and response patterns
  6. Run the workflow block to deploy your agent to Slack

Use cases

  • Answer team questions in dedicated support channels
  • Provide instant responses to product or technical questions
  • Automate status updates and notifications
  • Facilitate team collaboration with AI assistance